Advanced Live Support Chat System
Revolutionize your customer experience with the live support chat system. Add it to any website in a few simple steps. Powered with PHP, MySQL, and AJAX.
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Free Updates & Support
User Guide
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Overview
Introducing our revolutionary PHP Live Support Chat System, a cutting-edge solution designed to revolutionize customer interaction and support. This system is essential for any business looking to enhance its online customer service and engagement. With its robust and secure framework, the PHP script ensures a seamless, efficient, and highly responsive chat experience for both users and support teams.
At the core of our product is a commitment to security and user convenience. The script employs advanced security measures to prevent SQL injection and XSS attacks, ensuring a safe environment for your team and customers. Integrating modern technologies guarantees a smooth and responsive messaging experience adaptable to a wide range of devices.
Not only does our chat system provide a direct line of communication with your customers, but it also comes packed with features designed to streamline your support operations. From role management to real-time AJAX integration, file attachments, and emoji support, every aspect of your customer interactions is enhanced. The system also includes innovative features like conversation transfers and message presets, making it a comprehensive solution for all your live chat support needs.
Whether you're a small business or a large enterprise, our PHP Live Support Chat is the perfect system to connect with your audience, improve customer satisfaction, and drive your business forward. Easy to install and manage, this script is a game-changer for customer service excellence.
Features
Secure Live Support Chat System Advanced techniques will prevent SQL injection and XSS attacks.
Responsive Messaging Utilizes modern client and server-side code for a slick experience.
File Attachments Attach files to messages and download them with a click of a button.
Emoji Support Provide a pleasant experience for your users with the emoji list.
Role Management Admin accounts will have full control over the admin panel, while operators will be limited.
User Status Track users and view their current status and last seen date.
Departments Designate users and agents into different departments.
Transfer Conversations Transfer conversations to specific users or departments.
AJAX Integration Receive messages in real-time with AJAX. No need to reload the page to check for new messages.
Message Presets Create a list of message presets to use on the fly.
Word Filter Feature Prevent users from sending specific words.
Email Notifications Customers and agents receive email notifications when offline.
Admin Panel View dashboard, manage messages, accept requests, edit settings, create filters and more.
SCSS File Preprocessor CSS language that makes writing CSS files more convenient.
Commented Code It will help you understand every aspect of the code.
NO Code Restrictions Full access to the source code and all the files.
Free Updates & Support No time restrictions or limited downloads.
Requirements
- Apache/Nginx Web Server — We recommend XAMPP for testing on your local environment.
- PHP >= 5.5.0 — PHP >= 8.0 is recommended for optimal performance.
- MySQL >= 5.6 or MariaDB
- Code Editor — PHP files can be edited with Notepad, but we don't recommend it. Instead, download one of the following: Notepad++, Visual Studio Code, or Atom.
FAQs
- Why isn't the chat widget working?
Ensure you've updated the database credentials in the config file and make sure the PHP files are in the same directory as your chat widget file. - I have encountered a MySQL error, what to do?
The database variables in the configuration file must reflect your database credentials. Also, ensure you've imported the advanced SQL file and entered the correct database name. - How do I download the ZIP file again if I've lost it?
You can download the package from the receipt email that was sent to you when you purchased the package. If you no longer have it, you can request a new one here. Remember not to share your download links as these are being monitored.
Change Log
Version 2.0.0 09/01/2024
- [Added] email notifications that can be toggled via the settings page in the admin panel (or config.php).
- [Added] departments, which will enable you to designate users and agents to the specified department(s).
- [Added] the ability to transfer conversations to a specific agent or department.
- [Added] more validation checks to the authentication file.
- [Added] the automated chat responses when finding a new agent to the configuration file. Also, added extended responses that will appear after waiting too long.
- [Added] the option to set the background color of the chat widget icon when creating a new instance of the JS class. Also, can easily change the icon.
- [Removed] the FontAwesome library from the chat widget and replaced the icons with SVGs.
- [Updated] the presets page and included functionality for agents to create their own presets. Placeholders will change respectively ({name} and {email}).
- [Updated] the admin panel interface and implemented a bunch of new features, such as filters.
- [Updated] the chat widget icon.
- [Fixed] a ton of bugs!
- [Refactored] the entire codebase.
Version 1.0.0 13/06/2022
- [Release] the live support chat system initial release.